Customer Care Specialist

6 days ago


Bijapur, Karnataka, India beBeeCustomerCare Full time ₹ 1,00,000 - ₹ 2,00,000
Job Title: Customer Care Specialist

Answer customer inquiries via phone, email, or chat, providing product information and resolving issues in a timely and professional manner. As a key point of contact, you will be responsible for addressing customer concerns and escalating complex issues to supervisors as needed.

Key Responsibilities:
  • Respond to customer complaints and concerns in a friendly and empathetic tone.
  • Provide solutions to customer problems and take ownership of issue resolution.
  • Document customer interactions, including issues resolved and actions taken.
  • Maintain accurate records of customer communications and transactions.
Requirements:
  • Graduate degree with minimum 1 year relevant experience in customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Flexibility to work any shift between 9 am and 9 pm, including weekends and rotational offs.
  • Will to travel on own for business purposes.

Permanent remote work arrangement, laptop/desktop required (Windows 10, 4GB RAM, i3 processor).



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