Professional Desktop Support Specialist

This is an opportunity to contribute to a Desktop Support Team and help grow a group of professionals inside the organization.

You will play a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively.

The support of technology team leads and every other team member is behind you. You will be involved in every stage of project development, starting from the initial idea to project definition, development, debugging, and ongoing iterations.

Key Responsibilities:

• Administer Microsoft Intune for endpoint management providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
• Manage incident and service request management process to ensure timely resolution of user issues and requests.
• Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
• Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
• Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
• Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
• Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
• Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
• Perform remote software installations and configurations to ensure users have access to required applications.
• Reset passwords and unlock user accounts as per established security protocols.
• Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
• Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
• Provide support for external file sharing platforms such as ShareFile and Teams channels.
• Assist users with unlocking Bitlocker screens and resolving related issues.
• Configure and map network drives and printers for users as needed.
• Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.Required Skills and Qualifications
  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • MS-900: Microsoft 365 Fundamentals.
  • MS-700: Managing Microsoft Teams.
  • AZ-900: Microsoft Azure Fundamentals.
  • Nexthink Fundamentals.
  Benefits

This position offers opportunities for professional growth and development in a collaborative and dynamic environment.

As a member of this team, you will have the chance to learn new technologies and techniques, share your expertise with colleagues, and contribute to shaping the future of the organization's IT infrastructure.

Our organization values teamwork, open communication, and mutual respect, providing a positive and inclusive workplace culture that promotes employee satisfaction and well-being.

Applicants must be self-motivated and able to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of quality and attention to detail.

Candidates should possess strong organizational and time-management skills, along with excellent written and verbal communication abilities.

Flexibility, adaptability, and a willingness to learn and take on new responsibilities are essential qualities for success in this role.