Customer Solution Leader

4 days ago


Delhi Mumbai Kolkata, India beBeeBusiness Full time US$ 9,00,000 - US$ 12,00,000

As a pivotal leader, you will drive exceptional customer solutions by managing a team of specialists and analysts. Your role involves decision-making, process improvements, and ensuring compliance with risk guidelines.

Job Responsibilities

  • Execute business initiatives through open communication
  • Make informed decisions using expertise and policies
  • Identify and own process improvement opportunities
  • Ensure adherence to policies and resolve escalations
  • Manage team performance and motivate sustained results
  • Demonstrate firm wide Manager Capabilities
  • Track progress through feedback and self-evaluation
  • Develop and deliver executive and external reporting
  • Enhance department performance with increased authority
  • Recommend solutions and implement process changes
  • Partner with change management leadership as needed

Required Skills and Qualifications

  • Minimum 5 years in customer service or related function
  • Strong verbal and written communication skills
  • Influencing skills effectively
  • Change management skills proficiently
  • Prioritize tasks efficiently
  • Analyze data to drive decisions

Preferred Skills and Qualifications

  • Previous financial industry experience
  • People management experience
  • Fast-paced environment
  • Problem-solving skills
  • Financial products and services understanding
  • Adaptability
  • Team leadership

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