
Customer Solution Leader
4 days ago
As a pivotal leader, you will drive exceptional customer solutions by managing a team of specialists and analysts. Your role involves decision-making, process improvements, and ensuring compliance with risk guidelines.
Job Responsibilities
- Execute business initiatives through open communication
- Make informed decisions using expertise and policies
- Identify and own process improvement opportunities
- Ensure adherence to policies and resolve escalations
- Manage team performance and motivate sustained results
- Demonstrate firm wide Manager Capabilities
- Track progress through feedback and self-evaluation
- Develop and deliver executive and external reporting
- Enhance department performance with increased authority
- Recommend solutions and implement process changes
- Partner with change management leadership as needed
Required Skills and Qualifications
- Minimum 5 years in customer service or related function
- Strong verbal and written communication skills
- Influencing skills effectively
- Change management skills proficiently
- Prioritize tasks efficiently
- Analyze data to drive decisions
Preferred Skills and Qualifications
- Previous financial industry experience
- People management experience
- Fast-paced environment
- Problem-solving skills
- Financial products and services understanding
- Adaptability
- Team leadership
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