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Student Experience Support Specialist
2 weeks ago
Associate/Sr Associate - Student Experience
This role is designed to provide a seamless and engaging experience for students and parents throughout their journey with our organization.
- Support students and parents through various channels, ensuring timely resolution of concerns and refund requests.
- Manage escalations effectively to maintain a positive parent and student experience.
- Mentor students to maximize learning outcomes and ensure effective app usage.
- Collaborate with cross-functional teams to resolve customer issues within stipulated timelines.
To be successful in this role, candidates should possess the following skills and qualifications:
- Minimum to 1 year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- A passion for education and genuine interest in helping students succeed.
This position offers the opportunity to work in a dynamic environment, providing exceptional support to students and parents. If you are passionate about education and have excellent communication skills, we encourage you to apply for this role.
LocationHSR Layout, Bangalore
