Delivering Exceptional Customer Service

6 days ago


Aligarh, Uttar Pradesh, India beBeeCare Full time ₹ 1,20,000 - ₹ 3,50,000
Job Opportunity

Gemni is a leading manufacturer of machinery for the food industry.

The Customer Support team plays a crucial role in building and maintaining strong relationships with customers.

Key Responsibilities:

  • Manage customer inquiries and provide timely responses to resolve issues
  • Generate sales leads through effective communication and relationship-building
  • Coordinate between the organisation and customers to ensure seamless transactions
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers and improve their overall experience

Requirements:

  • Proven customer support experience or marketing background
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Fluency in English: verbal and written
  • Proficiency in MS Office
  • Knowledge in SAP B1 is an added advantage
  • Experience with exhibitions/expo preferred

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building long-term relationships with customers.



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