BPO Voice Process AR Caller Specialist

4 weeks ago


Mysore, Karnataka, India Smart Pro Full time

Job Role: AR Caller

As an AR Caller at Smart Pro, you will be responsible for calling insurance companies in the US on behalf of our clients to follow up on outstanding claims. Your key responsibility will be to ensure timely follow-up on pending claims, working closely with our clients to resolve any issues.

Main Responsibilities:

  • Denials management and qualitative support in charges
  • Prioritize pending claims for calling from the aging basket
  • Convince insurance companies (payers) for payment of outstanding clients
  • Ensure deliverables to clients adhere to quality standards
  • Good experience in denial management, appeals & referral process
  • Pre calling analysis and basic knowledge of revenue cycle management (RCM) of US Healthcare domain

Key Skills:

  • Ability to multi-task and strong organizational skills
  • Willingness to be a team player and show initiative where needed
  • Ready to work in night shifts

Requirements: Basic knowledge of revenue cycle management (RCM) of US Healthcare domain and previous experience in denial management, appeals & referral process.



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