Support Advocate

2 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title:

Customer Success Associate

Job Description:

We are looking for a highly motivated and skilled professional who can own the post-onboarding relationship with clients. The ideal candidate will be enthusiastic about helping clients succeed with our platform.

The primary goal of this role is to ensure a seamless experience and maximum value from the platform. This involves acting as the main point of contact for a portfolio of customers, providing proactive and solution-oriented support.

The Customer Success Associate will help clients with best practices, product usage, and achieving their goals with Rannkly. They will also monitor customer health scores and usage data to identify at-risk accounts and take corrective action.

The associate will handle client queries, concerns, and escalations with a timely and professional approach. Conducting periodic reviews with customers to discuss progress, ROI, and upsell opportunities is also a key responsibility.

This role requires collaboration with Product and Tech teams to relay client feedback and help improve the platform. The associate will also assist with renewals and contribute to reducing churn and increasing customer retention.

Maintaining accurate records in the CRM and customer success tools is crucial for this role. If you have 3-4 years of experience in a Customer Success, Account Management, or Client Servicing role (preferably in a SaaS or tech company), strong communication and interpersonal skills, ability to understand technical products, and a customer-first mindset, we encourage you to apply for this position.

Strong organizational skills, attention to detail, and ability to manage multiple accounts simultaneously are essential for this role. A proactive and self-driven attitude towards learning and delivering value is also required.

A Bachelor's degree in Business, Marketing, IT, or any relevant field is preferred but not necessary. We are looking for a highly motivated and skilled professional who can make a significant impact in this role.

  • Experience in Customer Success, Account Management, or Client Servicing role (preferably in a SaaS or tech company)
  • Strong communication and interpersonal skills
  • Ability to understand technical products
  • Customer-first mindset
  • Organizational skills
  • Attention to detail
  • Proactive and self-driven attitude
  • Bachelor's degree in Business, Marketing, IT, or any relevant field
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our team is passionate about making a difference in the lives of our clients and we are looking for someone who shares our vision.

If you are a motivated and skilled professional who is passionate about customer relationships, problem-solving, and growing within a tech-driven environment, we would love to hear from you.

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