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Quality Assurance Lead

2 weeks ago

Udaipur, Rajasthan, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

Job Title: Quality Assurance Manager

Description:

We are seeking a highly skilled and experienced Quality Assurance Manager to lead our team in delivering exceptional results.

The ideal candidate will have a strong background in quality management, excellent communication skills, and the ability to drive initiatives to closure.

This is a challenging role that requires someone who can think critically, analyze data, and provide actionable recommendations.

Responsibilities include driving continuous improvement, managing call quality and client-related KPIs, evaluating the effectiveness of TQ interventions, strengthening quality management processes, accurately capturing SLA/SLO metrics, generating and implementing process improvement initiatives, driving process control and compliance, providing feedback to front-line recruitment teams, and supporting quality and compliance teams.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Able to drive initiatives to closure
  • Ability to deal with all levels of employees
  • People management skills
  • Data handling and interpretation skills
  • High level of maturity to handle people, including clients, stakeholders, peers, etc.
Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer:

We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package.