English Customer Interaction Specialist

2 weeks ago

Malappuram, Kerala, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a dedicated professional to handle voice and non-voice customer interactions in English.

Key Responsibilities:
  • Provide top-notch service, responding to customer inquiries, resolving issues, and addressing complaints over the phone, email, and chat.
  • Collaborate with other departments to address complex customer issues, maintaining thorough documentation of customer interactions and resolutions.
  • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction and identifying recurring issues for improvement.
Requirements:
  • Language Proficiency: Fluent in English (written and spoken) with excellent communication and active listening skills.
  • Experience: 0-2 years in customer support or a related field, handling both voice and non-voice customer interactions.
  • Skills: Strong problem-solving abilities, attention to detail, empathy, patience, multitasking, time management, and technical skills such as familiarity with CRM and chat tools.

Customer service representatives must possess strong communication skills, be able to work independently, and have the ability to multitask effectively. Experience in working in fast-paced environments is also highly valued.

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