Visionary Operations Strategist

4 days ago

Delhi, Delhi, India beBeeOperations Full time ₹ 25,00,000 - ₹ 40,00,000

ABOUT THE COMPANY

Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, the company provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home.

The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.

The company boasts of a community of 50,000+ satisfied customers and over 2,000 interior designers.

Job Description:

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer satisfaction. You will coordinate with design and production teams to keep them aligned with committed timelines for your cohort/city.

You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet customer promised timelines and quality standards.

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as the highest point of escalation for your region and ensure any issues highlighted by the customers are resolved within committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with cross-functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issue resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team adheres to defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

Required Skills and Qualifications:

  • Nit/Bits/Iit/ Mba from Iim/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

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