Global Print Support Professional

16 hours ago

Tiruppur, Tamil Nadu, India beBeePrinterSupport Full time ₹ 14,94,000 - ₹ 19,99,900

Print Support Specialist

About the Role

We are seeking a seasoned IT professional to join our team as a Print Support Specialist. In this role, you will play a pivotal part in ensuring the smooth operation of our Print Environment.

Your expertise in managing and supporting printers, print servers, configurations, installations, validations, and troubleshooting issues will be instrumental in delivering top-notch IT services to clients worldwide.

Key Responsibilities
  • Deep knowledge of printers, plotters, and Printing from a Mainframe.
  • Experience with Mainframe >> VPS >> VPSX.
  • Expertise in OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues.
  • Proficient in software installation and upgrades activities.
  • Knowledge of badge authentication and badge issues.
  • Able to troubleshoot printer issues like driver installation, mapping of printers, print queues, and new printer requests.
  • Experience with hardware issues related to printers.
  • Skilled in managing print services on the server.
  • Expertise in patching activities on print servers and validations.
  • Leading vendor calls.
  • Health checks, weekly highlights, and monthly reports.
  • Handling p1, p2 tickets and handling MI's.
  • RCA.
  • Creating and reviewing SOPs.
  • Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover.
Requirements
  • OMPlus- For centralised job control and monitoring.
  • LRS VPSX – For output management and delivery.
  • HP Web Jetadmin- for Device discovery, configuration, and firmware updates.
  • Troubleshoot and resolve user print issues – including print errors, Print queue issues, new printer requests and connectivity problems.
  • Manage print drivers and firmware upgrades.
  • OS knowledge ( Windows Server/Unix server )

This is an exciting opportunity to work with cutting-edge technologies and contribute to shaping the future of IT solutions. If you have a passion for print support and a drive to deliver exceptional results, we encourage you to apply.

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