Senior Customer Support Specialist
1 week ago
Key Responsibilities
">- Communicate with customers regarding their queries and concerns.
Skills and Qualifications
- Good communication skills to effectively interact with customers.
- Knowledge of electrical motors and drives.
- Understanding of solar products.
- Proficiency in MS-Excel for data analysis and record-keeping.
- Strong problem-solving skills to resolve customer complaints efficiently.
Role Overview
">The Customer Success Associate plays a vital role in ensuring customer satisfaction by providing exceptional support and resolving issues promptly. As part of our Service & Operations team, you will be responsible for communicating with customers, addressing their concerns, and providing solutions that meet their needs.
">Job Requirements
">UG: Any Graduate
">PG: Any Postgraduate
">Working at the back office and discussing customer complaints is an essential aspect of this role. Providing timely solutions to customers after identifying the issues is critical to success. Making video or voice calls with customers to identify problems and creating daily routines for complaint management are also key responsibilities.
">We offer a Full-time, Permanent employment opportunity for candidates who can work effectively in a dynamic environment and possess strong communication and problem-solving skills. Our company operates within the Industrial Equipment / Machinery industry and seeks individuals who can adapt to our Service & Operations Department's culture.
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