Recovery Operations Manager
4 weeks ago
We are seeking a highly skilled Recovery Manager to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. The successful candidate will be responsible for overseeing the recovery of overdue accounts, developing and implementing effective debt collection strategies, and ensuring compliance with legal and regulatory requirements.
Key Responsibilities- Debt Recovery Management:
- Design and implement tailored debt recovery strategies to optimize collection rates.
- Lead a team of recovery agents to achieve targets and objectives.
- Ensure timely and efficient recovery of overdue accounts.
- Team Leadership:
- Coach and mentor the recovery team to enhance their performance and productivity.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and motivated team environment.
- Compliance and Risk Management:
- Ensure all recovery activities comply with relevant laws and regulations.
- Identify and mitigate risks associated with debt recovery.
- Maintain up-to-date knowledge of relevant laws and regulations.
- Customer Relations:
- Handle escalated cases and negotiate repayment plans with customers.
- Maintain positive relationships with customers while ensuring debt recovery.
- Resolve disputes and issues related to overdue accounts.
- Reporting and Analysis:
- Prepare regular reports on recovery performance and present findings to senior management.
- Analyze recovery data to identify trends and areas for improvement.
- Implement changes based on analysis to improve recovery rates.
- Collaboration:
- Work closely with other departments, such as Finance, Legal, and Customer Service, to support recovery efforts.
- Coordinate with external agencies and legal representatives when necessary.
- Debt Recovery Management:
- Develop and implement effective debt recovery strategies and processes.
- Monitor and manage the performance of the recovery team to achieve targets and objectives.
- Ensure timely and efficient recovery of overdue accounts.
- Team Leadership:
- Lead, coach, and mentor the recovery team to enhance their performance and productivity.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and motivated team environment.
- Compliance and Risk Management:
- Ensure all recovery activities comply with legal and regulatory requirements.
- Identify and mitigate risks associated with debt recovery.
- Maintain up-to-date knowledge of relevant laws and regulations.
- Customer Relations:
- Handle escalated cases and negotiate repayment plans with customers.
- Maintain positive relationships with customers while ensuring debt recovery.
- Resolve disputes and issues related to overdue accounts.
- Reporting and Analysis:
- Prepare regular reports on recovery performance and present findings to senior management.
- Analyze recovery data to identify trends and areas for improvement.
- Implement changes based on analysis to improve recovery rates.
- Collaboration:
- Work closely with other departments, such as Finance, Legal, and Customer Service, to support recovery efforts.
- Coordinate with external agencies and legal representatives when necessary.
Career growth opportunities in a dynamic and supportive environment.
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