
Advanced UCCE Solutions Specialist
2 days ago
A highly skilled Senior UCCE L3 Engineer is needed to support Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. The ideal candidate should have experience working in a 24/7 business support environment, with strong verbal & written communication skills.
About the Role
The successful candidate will be responsible for troubleshooting basic Cisco ICM/CCMP/CVP/CUIC issues, creating MACD's in Cisco UCCE & IPT platforms, and understanding VOIP protocols like SIP, H.323 and MGCP. They will also work closely with Third Party Providers to resolve telecommunication problems and OEMs for incident resolution.
Key Responsibilities
- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms
- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting
- MACD creation knowledge in Cisco UCCE & IPT platforms
- VOIP protocols like SIP, H.323 and MGCP
- Cisco Voice network deployment models and voice network devices
- Telecom infrastructure protocols like ISDN and analogy signalling
- VOIP and Performance Management Tools and integration experience with other Tools
Requirements
- 10+ years of experience as a UCCE L3 Engineer
- Excellent communication and conversation skills (Verbal and Written)
- Strong analytical and problem solving skills
- Experience with UCCE or PCCE Email & Voice communication
- Strong teamwork, PowerPoint presentation preparation, and Excel related Analytics skills
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