Senior Cisco UCCE Support and Release Management Professional

2 days ago


Kozhikode, Kerala, India beBeeCisco Full time ₹ 20,00,000 - ₹ 25,00,000
Senior Cisco UCCE Support and Release Management Specialist Role

We are seeking an experienced Senior Cisco UCCE Support and Release Management professional to fill a critical position in our organization.

  • Job Summary:
  • This is a key role that requires a strong background in Cisco UCCE, UCCX, PCCE solutions, and third-party call recording platforms.
Key Responsibilities

The ideal candidate will have a solid understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting skills. Additionally, they should be able to create MACDs in Cisco UCCE and IPT platforms.

  • Technical Skills:
  • Cisco UCCE, UCCX, PCCE solutions
  • Third-party call recording platforms
  • Cisco ICM/CCMP/CVP/CUIC
  • MACD creation in Cisco UCCE and IPT platforms
  • VOIP protocols (SIP, H.323, MGCP)
  • ITIL processes
  • Cisco Voice network deployment models
  • Voice network devices
  • Performance management tools
  • Integration with other tools
  • Telco infrastructure protocols (ISDN, analog signaling)
  • Ability to work in 24/7 business support environment
Requirements

To succeed in this role, the candidate should have:

  • Experience: 8-12 years in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management
  • Skills: Strong verbal and written communication skills, team support, process improvements, knowledge base maintenance, documentation, problem-solving, analytical skills, Excel analytics, Power Point presentation preparation, UCCE or PCCE Email and Voice communication


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