Global Education Program Specialist

4 days ago

Davangere, Karnataka, India beBeeProgramCoordinator Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

About Us:

We're a leading provider of high-quality education solutions, making accessible and affordable learning experiences for individuals, companies, and governments worldwide.

Our unique model combines state-of-the-art technology, innovative curriculum design, and hands-on instruction from senior faculty, mentors, and coaches. This approach has educated over 250,000 learners across 80+ countries.

As we continue to grow, we're seeking a Program Coordinator to support our LATAM region programs. This role requires superior written and verbal Spanish/Portuguese skills, flexibility to work night shifts (India based), and the ability to handle communication across various channels.

Job Description:

The ideal candidate will be responsible for providing timely and accurate resolutions to learner inquiries, ensuring a high-quality participant experience. Key responsibilities include:

  • Learner Support: Respond to inquiries across all communication channels, addressing queries related to extension requests, assignment submissions, grading, and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.

Requirements:

To succeed in this role, you'll need:

  • Exceptional Spanish/Portuguese and English communication skills (written and verbal).
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Why Join Us:

You'll have the opportunity to make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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