Sales Excellence Coordinator

5 days ago


Pune, Maharashtra, India beBeeCallQualityAuditor Full time ₹ 90,00,000 - ₹ 1,20,00,000
Objective

Our organization seeks a highly skilled Call Quality Assurance Specialist to drive productivity and excellence within our sales team. This pivotal role requires a professional with extensive experience in quality auditing, exceptional analytical skills, and the ability to deliver actionable feedback.

In this position, you will be responsible for conducting thorough call audits, evaluating inbound and outbound sales calls, and providing detailed recommendations to improve advisor performance. Your expertise in consultative sales processes and quality assurance will play a crucial role in enhancing our customer interactions and driving business growth.

We are looking for a seasoned professional who can collaborate effectively with our training team to develop coaching programs, create and update quality guidelines, and ensure compliance with company policies and regulations.

Key Skills and Qualifications
  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience of 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.
What We Offer

This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to our organizational success. If you have a passion for quality assurance and sales excellence, we encourage you to apply.

As a valued member of our team, you will enjoy a dynamic work environment, opportunities for growth and development, and the chance to make a meaningful impact on our customers' experiences.


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