Space Management Professional
4 weeks ago
As a key member of our team, you will be responsible for ensuring the delivery of exceptional workspace services to our clients. This includes overseeing the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
Key Responsibilities- Lead the team to deliver expected standards of service, maintain clean and hygienic workspaces, seamless Guest Reception services, engagement with other service partners such as Security and Dining Services, and alignment with the Workspace Experience team.
- Implement and manage the change control process, resolve user complaints and concerns with solutions and follow up, and be able to resolve problems or improve operations.
- Prepare risk assessments for self-delivery, assist with critical out-of-hours issues, and participate as a key team member in responses to emergency situations.
We are seeking an experienced individual with a strong background in hospitality/facility management, excellent verbal and written communication skills, and a customer-centric approach. The ideal candidate should have experience of 8+ years in a similar role and a Bachelor's degree in facilities management/hotel management/hospitality management/building/business or other related field.
The successful candidate will possess strong analytical, organizational, and administration skills, with the ability to adapt in a fast-paced working environment and meet client changing needs and requirements. They should also have a natural hospitality-orientated communications acumen, ability to interact with a wide range of client staff, including senior levels, and manage conflict and balance between client and firm requirements.
About JLLJLL is a leading global provider of real estate and investment management services. We take our responsibility to protect personal information seriously and endeavour to keep it secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We offer a competitive salary, benefits package, and opportunities for career growth and development. The estimated annual salary for this role is $120,000-$150,000, depending on location and experience.
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