Senior Technical Application Specialist

2 days ago

Mysore, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a motivated and detail-oriented professional to fill the role of Application Support Engineer.

The ideal candidate will have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

About the Role:

This position involves providing L1/L2 application support for banking and fintech applications. As the first point of contact for users, you will understand and resolve their issues or escalate them as needed.

Responsibilities:

  • Provide timely and effective application support for banking and fintech applications.
  • Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.

Requirements:

  • A minimum of 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

Preferred Skills:

  • Experience with .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.

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