Training and Development Specialist
1 week ago
Job Overview
- Role: Technical Instructor & Lab Recording Specialist.
- Location: Remote. This position offers the flexibility to work from anywhere, allowing you to maintain a healthy work-life balance.
- Shift: Monday to Friday (10 AM - 7 PM), Saturday-Sunday (10 AM - 2 PM, 7 PM - 11 PM). We understand that a variety of schedules may be necessary, and we are open to discussing alternative arrangements that meet our operational needs.
- Workdays: 6 days a week (1 weekday off). Our team is designed to support flexible scheduling, ensuring that your personal time is respected.
- Experience: 1+ year in edtech IT organizations. We value experience in similar roles and are eager to discuss how your skills can be applied to this position.
- Qualification: Graduate. A degree in a relevant field is preferred but not required, as we place more emphasis on the skills and qualities you bring to the table.
- Notice Period: 0-30 days. We recognize that unexpected changes can occur, and we are willing to work with you to find a mutually agreeable notice period.
About the Job
- Recording Technical Lab Sessions: Create high-quality recordings for AWS Cloud and AI/ML training sessions, ensuring clarity and engagement for our trainees.
- Developing Lab Guides: Design comprehensive, hands-on lab guides that accompany recordings, making complex concepts accessible to all learners.
- Conducting Live Training: Deliver clear instructions and facilitate interactive training sessions that foster meaningful learning experiences.
- Providing Technical Support: Respond promptly to trainees' technical queries and troubleshoot issues efficiently, providing excellent customer service.
- Collaboration: Work closely with the content development team to improve lab content and delivery, driving continuous improvement and innovation.
Key Performance Indicators (KPIs)
- Quality of Lab Recordings: Achieve a satisfaction score of 95% from trainees based on clarity and engagement, demonstrating our commitment to quality and excellence.
- Engagement in Training Sessions: Aim for 98% or higher participation, indicating a high level of interest and engagement from our trainees.
- Trainee Support Response Time: Address queries within 24 hours, showing our dedication to timely and effective support.
- Lab Guide Development: Ensure 90% positive feedback on clarity and usefulness, signifying the effectiveness of our lab guides in facilitating learning.
- Content Development and Improvement: Update lab content quarterly based on feedback and new technologies, maintaining relevance and ensuring our trainees have access to cutting-edge knowledge.
Application Process
- Qualified candidates should submit their resume for consideration. We look forward to reviewing your application and exploring how you can contribute to our team.
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