Senior Fraud Detection Specialist

5 days ago


Cochin, Kerala, India beBeeFraudPrevention Full time ₹ 75,00,000 - ₹ 1,20,00,000
Fraud Analyst Role

We are seeking a seasoned Fraud Analyst to spearhead our fraud prevention efforts. The ideal candidate will be responsible for scrutinizing and resolving customer disputes and fraudulent cases.

  • Key Responsibilities:
  • Examine and investigate fraud and dispute cases in accordance with Mastercard chargeback regulations and internal policies.
  • Analyze transaction data and supporting documentation to verify case legitimacy and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within stipulated timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Detect patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Qualifications & Skills:

  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).


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