Retail Performance Coach
1 day ago
Job Overview
We are seeking an experienced Retail Performance Coach to join our team. In this role, you will play a vital part in equipping new hires with the skills they need to excel in their roles.
About the Role
The Retail Performance Coach is responsible for delivering high-impact classroom and on-the-job training sessions, ensuring the end-to-end execution of CRT and performance tracking of new hires.
Main Responsibilities:
- Design and deliver engaging classroom training sessions for new hire employees.
- Ensure seamless execution of the Class Room Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress.
- Use interactive training techniques such as role-plays, case studies, and scenario-based learning.
- Oversee the Training journey from onboarding to completion, ensuring proper handholding of new hires.
- Track and analyze the performance of new hires.
- Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks.
- Conduct store visits to assess real-time learning applications and provide in-store coaching.
- Work closely with store managers to address performance gaps and recommend targeted learning interventions.
- Maintain training databases, attendance records, trainer productivity, and performance dashboards.
- Identify trends in employee performance and recommend targeted learning interventions.
- Develop training impact reports, highlighting improvements in employee productivity and customer experience.
- Collaborate with Zonal Managers, Area Managers, and Store Managers to align training initiatives with business goals.
- Work closely with HR to highlight any new hire concerns or challenges.
- Serve as a bridge between operations and L&D, ensuring training translates into measurable business impact.
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