Hotel Reservation Coordinator

2 hours ago

Mumbai, Maharashtra, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity

A reservations coordinator is needed to manage daily tasks and workloads, including incoming guest communications, and provide information about hotel services. The ideal candidate will have a degree in hospitality management or a related field, excellent communication skills, and 2-3 years of experience.

Duties and Responsibilities:

  • Manage Daily Operations: Incoming guest communications, provide information about hotel services in accordance with established standards.
  • Effective Communication: Possess effective communication skills & attention to detail.
  • Reservation Processing: Ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
  • Customer Service: Provide excellent customer service by handling complex inquiries and requests.
  • Communication: Maintain a professional approach during guest interactions.
  • Record Keeping: Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
  • Problem Solving: Effective in identifying, analyzing and solving problems.

Requirements:

  • Bachelor's degree in Hospitality Management or related field.
  • Excellent communication skills.
  • 2-3 years of experience in hotel reservation coordination.

About Us:

We are seeking a highly motivated and organized individual to join our team. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply.

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