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Senior IT Operations Specialist

1 month ago

Noida, Uttar Pradesh, India Conduent Business Services Full time

Job Requirements:

  • 4 to 6 years of experience in IT operations/production support.
  • Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests.
  • Strong documentation and reporting skills.
  • Must have ITIL knowledge.
  • Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage.
  • Excellent communication skills and ability to handle escalations.
  • Familiar with E-mail queue management and handy with MS office.
  • Basic knowledge of servers, web-based applications usage.
  • Education qualification – BE, B.Tech, BCA.
  • Conduent Business Services is a 24/7 workplace – flexible to work in any shift and for additional hours as per need.

Key Responsibilities:

  • Provide technical support for IT operations and production systems.
  • Handle L1 IT service desk incidents and service requests.
  • Document and report technical issues and resolutions.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Develop and maintain technical documentation and knowledge base.