Credit Cards Fraud Analyst Position

2 weeks ago

Ellore, Andhra Pradesh, India beBeeFraud Full time ₹ 20,00,000 - ₹ 25,00,000
Senior Process Executive

Job Description:

As a Senior Process Associate/Process Specialist in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses.

  • Investigate and analyze fraud and dispute cases related to transactions, ensuring timely resolution according to defined SLAs.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.

Key Responsibilities:
Fraud Investigation and Resolution

  • Manage and resolve complex fraud cases to minimize financial losses for Mastercard and its stakeholders.
  • Analyze data and patterns to identify emerging threats and vulnerabilities in the payment ecosystem.
  • Develop and implement effective processes to prevent and detect fraud.

Qualifications & Skills:

  • Any Graduate with strong analytical skills and problem-solving abilities.
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems and card schemes (preferably Mastercard).
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Benefits:

  • Competitive salary package and benefits.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.

Others:

  • Ability to handle confidential information with integrity and discretion.
  • Flexibility to work in shifts (if applicable).

Preferred Qualifications:

  • Certification in fraud prevention or risk management.
  • Experience with chargeback processing and dispute lifecycle management.
  • Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

Thanks for your interest in this exciting opportunity

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