Senior Fraud Investigator

4 days ago

Ellore, Andhra Pradesh, India beBeeFraud Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking a seasoned fraud professional to join our team as a Fraud Analyst. In this pivotal role, you will play a crucial part in identifying and resolving cases of fraud and disputes within Mastercard chargeback rules and internal policies.

Key Responsibilities:

  • Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Required Skills and Qualifications:

  • Experience: 2-5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • Knowledge: In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Skills: Strong analytical, problem-solving, and decision-making skills.
  • Attention to Detail: Ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication: Excellent written and verbal communication skills.
  • Familiarity: Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop your expertise in fraud analysis and dispute resolution.
  • Collaborative and supportive team atmosphere.

Preferred:

  • Financial Institutions: Experience working in financial institutions, fintechs, or payment processors.
  • Knowledge: Knowledge of both issuer and acquirer dispute processes.
  • Certifications: Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.

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