Chargeback Analyst

Job Title: Chargeback Analyst

At our bank, we are seeking a highly skilled and experienced chargeback analyst to join our team. This role requires strong analytical skills, attention to detail, and excellent communication skills.

The successful candidate will be responsible for managing daily chargeback cases, investigating disputes, and identifying trends and root causes of disputes.

This is a challenging and rewarding role that offers opportunities for professional growth and development.

Key Responsibilities:

• Handle daily chargeback cases efficiently to reduce financial exposure.
• Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
• Collaborate with merchants to implement fraud prevention tools and best practices.
• Design and improve operational processes for chargeback handling and dispute resolution.
• Maintain strong financial controls while balancing risk mitigation with service delivery.
• Ensure adherence to card scheme chargeback regulations.

Requirements:

To succeed in this role, you will need:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of card scheme chargeback regulations.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.

Why Work With Us:

We are a dynamic and innovative company that values its employees and provides a supportive and inclusive work environment.