
Enterprise System Support Specialist
2 days ago
The role of Systems Engineer I is responsible for maintaining, repairing and supporting systems and storage products to ensure continued operation and functionality.
This position will act in a technical support and consulting capacity to provide quality services to internal and external clients.
Key Responsibilities- Provide advanced end-user support in an Enterprise environment.
- Support Windows Desktop and Server operating systems.
- Interact with customers to schedule troubleshooting and downtime.
- Advanced understanding of Windows Patching and antivirus software.
- Handle initiating, tracking, and reporting on software deployments.
- Run virus scans and report on outcome.
- Comprehensive knowledge of managed services and multi-tenant support environments.
- Hands-on virtualization experience using VMware and Hyper-V.
- Conceptual knowledge of how application data flows over the network and firm foundation of OSI model.
- Proven ability to isolate and diagnose problems with common Internet technologies (DNS, TCP/IP, SMTP, SNMP, HTTP, SSL).
- Knowledge of Patching process and tools for Desktops and Servers.
- Work performed primarily in an office or remote environment.
- May be subject to time constraints and tight deadlines.
- May require occasional travel.
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