Client Engagement Manager

4 days ago


Mumbai, Maharashtra, India beBeeCustomerRelationship Full time ₹ 20,00,000 - ₹ 25,00,000
Key Account Management Specialist

This role involves building strong, long-lasting relationships with customers and delivering exceptional service.

Key Responsibilities:

  • Maintain a deep understanding of customer needs and tailor solutions to meet their requirements.
  • Identify areas for improvement in customer success processes and implement effective changes.
  • Regularly review accounts to ensure alignment with customer objectives.
  • Collect feedback from customers to gauge satisfaction levels and inform future strategies.
  • Oversee all aspects of the client experience, ensuring seamless interactions from initial contact to resolution.
  • Collaborate with internal teams to guarantee cohesive customer experiences.
  • Act as primary point of contact for assigned customers, coordinating end-to-end service delivery.
  • Produce and distribute timely monthly billing reports and invoices.

Requirements:

  • Minimum 5-7 years of experience in BPO, customer interaction, marketing support, or sales and marketing.


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