
Client Engagement Manager
4 days ago
This role involves building strong, long-lasting relationships with customers and delivering exceptional service.
Key Responsibilities:
- Maintain a deep understanding of customer needs and tailor solutions to meet their requirements.
- Identify areas for improvement in customer success processes and implement effective changes.
- Regularly review accounts to ensure alignment with customer objectives.
- Collect feedback from customers to gauge satisfaction levels and inform future strategies.
- Oversee all aspects of the client experience, ensuring seamless interactions from initial contact to resolution.
- Collaborate with internal teams to guarantee cohesive customer experiences.
- Act as primary point of contact for assigned customers, coordinating end-to-end service delivery.
- Produce and distribute timely monthly billing reports and invoices.
Requirements:
- Minimum 5-7 years of experience in BPO, customer interaction, marketing support, or sales and marketing.
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