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Store Operations Manager Position

3 weeks ago

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Assistant Retail Store Manager Job Opportunity

We are seeking an accomplished Assistant Retail Store Manager to assume daily operations responsibilities at our retail outlet.

Job Description:

The successful candidate will be responsible for managing sales and customer experience, supervising inventory and merchandising, and overseeing additional services like home deliveries and spa operations.

  • Customer & Sales Management:
    • Deliver exceptional customer service to drive store sales and customer retention.
    • Assist in handling customer queries, complaints, and escalations.
    • Support the Store Manager in achieving monthly sales targets.
  • Inventory & Operations:
    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate with logistics for smooth handling of home delivery orders.
  • Visual Merchandising:
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly.
  • Service Management (Spa & Grooming):
    • Assist in managing spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality of pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Team Support:
    • Supervise floor staff and assign daily responsibilities.
    • Support training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.
Requirements:
  • 1–3 years of experience in retail operations or store management.
  • Strong customer service and sales orientation.
  • Knowledge of inventory management systems and retail processes.
  • Ability to multitask and manage both store floor and service operations.
  • Good communication and leadership skills.
Preferred Qualifications:
  • Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
  • Familiarity with POS systems and CRM tools.