Digital Community Engagement Specialist

3 days ago

Ahmedabad, Gujarat, India beBeeCommunity Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Description:

We seek a proactive Social Media Associate with expertise in community engagement to join our team. The successful candidate will be responsible for building authentic relationships, managing online reputation, and fostering a positive brand presence across social platforms.

The ideal candidate will have experience working with social media platforms like Facebook, Twitter, Instagram, and more, as well as proficiency in using ORM tools such as Sprout Social, Hootsuite, Brand24, and Google Alerts.

  • As the voice of our brand, you will engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.
  • Foster a helpful and interactive online community by starting conversations, answering queries, and acknowledging feedback.
  • Monitor customer reviews and user sentiment across social media platforms.

Key responsibilities include tracking and analyzing conversations, sentiment, and engagement trends related to the brand and industry, preparing regular reports summarizing community activity, engagement metrics, and ORM insights, and sharing learnings and audience feedback with content, product, and customer teams to drive improvements.

Requirements:
  • 1-3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with social media platforms and ORM tools.
  • Proficiency with visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations.

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