Senior Operations Manager

1 week ago


Aurangabad, Maharashtra, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 13,00,000
Job Title: Workforce Optimization Lead

**About the Role:**
We are seeking an experienced Workforce Optimization Lead to join our team. The ideal candidate will bring expertise in workforce planning, capacity management, forecasting, and scheduling with a proven track record of driving efficiency through data-driven insights.

**Key Responsibilities:**
  1. ">
  2. Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.">
  3. Monitor real-time adherence, shrinkage, and service levels across business units.">
  4. Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.">
  5. Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.">
  6. Ensure compliance with workforce management processes and best practices.">


**Requirements:**
  • ">
  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.">
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.">
  • Proficiency in WFM tools and MS Excel (advanced level preferred).">
  • Excellent analytical, problem-solving, and communication skills.">
  • Ability to collaborate effectively with stakeholders and lead process improvements.">


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