Senior Business Operations Manager

1 day ago

Aurangabad, Maharashtra, India beBeeBusinessOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Title: Senior Business Operations Manager

We are seeking a highly experienced and skilled Senior Business Operations Manager to join our team. This role will be responsible for managing end-to-end issuance/fulfillment of new business, including WIP management, central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity.

The key responsibilities of this role include:

  • Relationship Management
    • Strengthening relationships with regular engagement with distribution heads to ensure alignment on business objectives.
    • Engaging regularly to monitor and improve performance metrics.
  • Managing New Business
    • Responsible for managing new business issuance by ensuring daily traction on WIP to meet monthly targets, driving operational efficiencies with distribution teams, and publishing monthly issuance dashboards/scorecards.
    • Driving WIP clearance through hub teams to clear field WIP on a daily basis for issuance, ensuring all service requests are processed as per defined SLAs.
    • Regular governance calls with HUBs teams to discuss progress and address any challenges.
    • Responsible for end-to-end WIP management, identifying opportunities for improvement and driving various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partners.
  • Data and Reporting
    • Delivering reports and analysis on various parameters of business & processing to derive a plan of action for improvement, enabling and supporting distribution with various data sets, reports, and dashboards.
    • Working closely with internal departments on reports automation agendas, creating and preparing various presentations to be shared with senior management as and when required, as per scheduled dates.
  • Control and Monitor Process
    • Ensuring maintenance and updating of SOPs and 4 sheeter's, documenting and controlling changes in existing processes, and ensuring all service requests are processed as per defined SLAs.
  • Projects and Continuous Improvement
    • Conducting benchmarking internally and externally to establish best-in-class delivery/quality standards, rolling out new guidelines for distribution adherence, and completing at least one Green/Black belt project within the year.
  • Manage People
    • Developing team members to perform effectively and efficiently, maintaining talent retention above 10% attrition for G2M2abv, and ensuring accurate reconciliation of business data/reports.

To be successful in this role, you will require:

  • Graduate/Post Graduate in Management.
  • A minimum of 10+ years of experience in relationship management and Banca operations management.
  • 5 years in Bancassurance or Banking Operations Model & specifically operations processes.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication & analytical skills, strong data skills and solution-centric approach, customer-centric approach, process documentation and systems approach, computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

This is an excellent opportunity for a highly motivated and experienced individual to take their career to the next level. If you have a passion for business operations and a drive to succeed, we encourage you to apply.

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