Operations Support Specialist

1 week ago

Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 3,00,000

Job Title: Sales Operations Intern

As a key member of our team, you will play a pivotal role in ensuring a seamless post-booking experience for our users.

You will serve as the primary point of contact (POC) for customers, guiding them through the journey with timely updates, support, and follow-ups.

Key Responsibilities:

  • Connect with users after booking to confirm details and provide clear guidance on next steps.
  • Share and update the yatra itinerary and assist with any changes or clarifications.
  • Help customers redeem coupons or discounts and resolve related queries efficiently.
  • Serve as the single POC for customers, ensuring a smooth experience throughout their journey.
  • Collect post-travel feedback to improve future yatras and enhance user satisfaction.
  • Coordinate with internal teams to ensure timely communication and service delivery.

Requirements:

  • Strong communication skills in Hindi and English.
  • Empathetic, user-first approach with a problem-solving attitude.
  • Basic knowledge of tools like Google Sheets and WhatsApp.
  • Ability to work from our office, full-time for 3 months.

Benefits:

The successful candidate will have the opportunity to gain valuable experience in sales operations and develop their skills in customer support, teamwork, and time management.

This is an excellent opportunity for someone who is looking to start their career in sales operations and make a meaningful contribution to our team.

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