Executive Director of Hotel Operations

5 hours ago

Dombivli, Maharashtra, India beBeeLeadership Full time ₹ 28,80,000 - ₹ 36,00,000
General Manager Operations Job Summary

We are seeking an accomplished and resourceful General Manager to oversee the operations of our upscale hotel.

This leadership role demands strategic acumen, operational excellence, and the ability to liaise effectively with authorities and regulatory bodies.

The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities:

  • Strategic & Operational Leadership:
    • Lead the hotel's overall operations, ensuring seamless coordination between departments.
    • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
  • Financial Oversight:
    • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
    • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Guest Experience & Brand Management:
    • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
    • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Human Resource Management:
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
    • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.

Candidate Profile:

Essential Qualifications & Experience:

  • Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.
  • Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.

Skills & Competencies:

  • Strong leadership, organizational, and decision-making capabilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Commercially astute with sound understanding of budgeting, forecasting, and revenue management.
  • High degree of integrity, professionalism, and cultural sensitivity.

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