IT Service Delivery Expert

7 days ago

Kozhikode, Kerala, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Support Associate Job Description

As a Technical Support Associate, you will play a vital role in providing exceptional technical assistance to employees and customers.

  • Provide expert technical support for hardware, software, and network-related issues.
  • Troubleshoot and resolve complex technical problems efficiently.
  • Assist with software installations, updates, and configurations to ensure seamless operations.
  • Deliver user training and provide guidance on IT tools and best practices to enhance productivity.
  • Perform regular system maintenance to guarantee efficiency, security, and reliability.
  • Collaborate closely with the internal IT team to address escalated issues and resolve them promptly.
  • Coordinate effectively with external vendors for technical support, repairs, and maintenance services to meet business needs.
  • Maintain accurate records of support requests and solutions provided for future reference.
Required Skills and Qualifications:
  • Proven experience in technical support or related field.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Familiarity with software and hardware systems.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
  • Ongoing training and professional development opportunities.
  • Opportunity to work with a dynamic and innovative team.
  • Competitive salary and benefits package.
Others:

This is an excellent opportunity for individuals who are passionate about technology and enjoy working in a collaborative environment.

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