Ecommerce Marketplace Strategist

4 days ago

Salem, Tamil Nadu, India beBeeEnterprise Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Enterprise Account Manager

Description:

This role involves managing and scaling eCommerce marketplace businesses across platforms like Amazon, Walmart, eBay, and Zalando. The Enterprise Account Manager will be responsible for combining client strategy, marketplace operations, and account growth to support enterprise-level clients in achieving revenue and GMV goals.

Responsibilities:

Client Relationship Management

The primary point of contact for marketplace clients, ensuring strategic alignment and client satisfaction. Building and maintaining strong relationships with clients, platform stakeholders, and internal cross-functional teams.

Marketplace Strategy & Execution

Defining goals around GMV, profitability, and channel diversification with clients. Developing data-backed marketplace strategies aligned with industry trends and client goals. Monitoring competitor performance and executing initiatives such as seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).

Performance Optimization

Tracking and optimizing KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness. Identifying and resolving technical listing, feed, or policy issues with engineering support. Ensuring product listings, keywords, and campaign structures follow best practices for each marketplace.

Data-Driven Insights & Reporting

Delivering regular performance updates and dashboards on GMV, operational health, and ad efficiency. Using platform analytics to guide strategy on promotions, expansion, and budget recommendations. Leading business reviews and roadmap presentations using performance insights.

Account Growth & Renewal Management

Identifying upsell opportunities and leading conversations on new marketplaces, ad tools, or catalog expansion. Supporting revenue retention and renewal processes by demonstrating clear ROI. Mitigating risks related to sales decline, compliance issues, or fulfillment disruptions.

Internal & Cross-Functional Collaboration

Working with client success engineering, support, and product teams to troubleshoot and improve service delivery. Partnering with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth. Ensuring alignment across teams through playbooks, process documentation, and strategic alignment sessions.

Qualifications:

  • Bachelor's or Master's degree in Business, Marketing, or related field.
  • 3–9 years of experience managing eCommerce marketplace accounts (Amazon, Walmart, eBay, etc.).
  • Hands-on knowledge of retail marketplace tools and seller portals (e.g., Seller Central, Marketplace APIs).
  • Strong analytical skills; ability to translate data into clear strategies and recommendations.
  • Excellent client communication, stakeholder management, and project leadership abilities.
  • Familiarity with Chatgpt, Copilot, Powerpoint, Excel, SQL, Salesforce, Notion, and BI tools preferred.
  • Experience with global accounts or multi-country marketplaces is a plus.

Benefits: You will have the opportunity to work with a variety of clients and platforms, developing your expertise and skills in eCommerce marketplace management. You will also have the chance to collaborate with cross-functional teams and contribute to the growth and success of our clients.

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