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Customer Liaison Specialist
3 weeks ago
Unlock a rewarding career as a Customer Liaison Specialist
About the Role:We are seeking an exceptional individual to serve as the primary point of contact for our customers. This role is crucial in building and maintaining strong relationships, ensuring high customer satisfaction levels.
- Act as the main point of contact for customers, addressing their queries and providing accurate resolutions.
- Bespoke relationship management through regular communication and timely responses.
- Spearhead the home-buying process by guiding customers through necessary documentation and post-sales support.
- Collaborate with cross-functional teams to enhance customer communication and experience.
- Utilize CRM software to track customer interactions and maintain detailed records.
- Efficiently address and resolve customer complaints while fostering a positive customer experience.
- Analyze customer feedback to provide valuable insights for service improvement.
- Maintain compliance with industry best practices and company policies.
- Work closely with the management team to drive customer engagement and retention strategies.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- A minimum of 2 years of experience in customer-facing roles, preferably in real estate or housing projects.
- Exceptional interpersonal and negotiation skills to build lasting customer relationships.
- Fluent verbal and written communication skills in English.
- Proficiency in CRM software and Microsoft Office tools.
- Analytical mindset with the ability to interpret customer data and market trends.
- Ability to work under pressure, manage multiple tasks, and meet deadlines.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
