
Customer Service Specialist
3 days ago
Job Opportunity
The Fresher Service Coordinator is a vital role that involves recruiting and training customer service or human resources employees. They will also manage employee schedules, act as a liaison between clients and the company, answer client and customer questions, and address and resolve any issues and complaints.
Main Responsibilities:
• Hiring and Training: Recruit and train skilled customer service or human resources professionals to ensure seamless support for our clients.
• Scheduling: Manage employee schedules to meet the demands of our clients while ensuring adequate staffing levels.
• Liaison: Act as the primary point of contact between clients and the company, providing exceptional communication and problem-solving skills.
• Customer Service: Answer client and customer inquiries, addressing their concerns and resolving issues in a timely manner.
• Reporting: Document client and customer interactions, reporting problems and unresolved issues to management for further action.
• Quality Improvement: Identify areas for improvement in customer service and implement strategies to enhance relationships with clients.
• Meetings and Events: Schedule meetings with prospective and existing clients to build strong working relationships and explore new opportunities.
About This Role
This position offers an exciting opportunity to work in a dynamic environment, delivering exceptional customer service and building long-lasting relationships with clients.
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