Process Associate
1 week ago
We are seeking a highly skilled Process Associate - Order to Cash Specialist to join our team at Genpact. As a key member of our operations team, you will be responsible for ensuring the timely and accurate processing of customer payments.
Key responsibilities include:
- Managing customer inquiries and resolving any discrepancies related to cash application.
- Coordinating with internal teams to ensure seamless processing of customer payments.
- Identifying and rectifying unidentified cash and handling end-to-end cash application processes.
- Processing cash application functions to invoices at assigned sites, ensuring timely and accurate completion of DRR (Daily Receipt Reconciliation).
- Following up on customer and internal disputes, customer questions, and working between departments to achieve resolution.
- Reconciling orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.
Qualifications we seek in you:
- Graduate in Commerce (B.Com) or equivalent.
- Freshers are eligible.
- Strong English language skills (verbal and written).
Preferred qualifications:
- Significant experience in Accounts Receivable/Order to Cash processes.
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