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Senior Network Performance Specialist

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Patna, Bihar, India beBeeNetwork Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Senior Network Performance Specialist

Key Responsibilities:
  • Resolve customer service requests within agreed-upon timelines, adhering to established norms and standards.
  • Enhance performance metrics for select customer segments by reducing open service requests exceeding three hours.
  • Implement measures to improve repair quality and proactively monitor network performance.
  • Reduce repeat and reopened service requests across all products through targeted initiatives.
  • Drive down field service requests through efficient issue resolution.
  • Collaborate with cross-functional teams to promptly address errors and degradations.
  • Optimize operational expenses and manage budgets effectively.
  • Develop key performance indicators and management information systems for trend analysis and improvement opportunities.
Required Skills and Qualifications:
  • Lead and guide service assurance for Wireless & Wireline (NLD & Access) B2B customer links.
  • Drive continuous improvement initiatives to enhance efficiency and cost optimization.
  • Build and maintain a motivated, skilled service team; promote knowledge sharing.
  • Manage cross-functional teams in a dotted-line matrix environment.
  • Maintain high customer satisfaction through strong governance and stakeholder communication.
  • Ensure adherence to process-driven approach to meet customer delight.
  • Leverage technical knowledge on ECI, NPT, CEN, iWAN devices (Radwin, Cambium) and FTTH.
  • Collaborate with business units to align customer service operations with business goals.

Benefits of the Role:

  • Contribute to a dynamic team dedicated to delivering exceptional customer experiences.
  • Opportunities for professional growth and skill development in a fast-paced industry.
  • Be part of a collaborative work environment that values innovation and teamwork.

About the Team:

  • Join a forward-thinking organization committed to excellence in service delivery.
  • Collaborate with experts who share your passion for technology and customer-centricity.