Expert IT Infrastructure Specialist

We are seeking an experienced and highly skilled IT professional to assist with the design, maintenance, and monitoring of our infrastructure. This role will involve continually improving IT infrastructure standards, policies, and procedures to ensure the confidentiality, integrity, and availability of all on-premises and cloud-based resources.

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, adhering to industry best practices and company standards.
• Administer and address user support tickets in alignment with ITIL principles, ensuring timely resolutions and maintaining superior levels of user satisfaction.
• Configure, deploy, and maintain Active Directory services, such as Domain Controllers, User/Group Management, and Group Policy Administration.
• Administer and maintain a hybrid Active Directory environment, ensuring timely synchronizations between On-Premises and Cloud Infrastructure.
• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint, Teams, and other tenant services.
• Collaborate closely with the IT Security team to implement security best practices and controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.
• Administer and maintain regular backups and disaster recovery strategies for all Infrastructure services, ensuring business continuity.
• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and Software/Hardware design and implementation.
• Generate regular reports on server performance, security, and compliance metrics, and other relevant reporting metrics as required.
• Proactively identify and mitigate potential risks and issues early in the process, developing effective mitigation strategies.
• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to changing business needs and market conditions.
• Work independently and take ownership of assigned tasks while also being a strong team player.
• Collaborate with cross-functional teams, including Development and Operations, to ensure that infrastructure practices align with application requirements and operational needs.
• Stay up-to-date with emerging trends, technologies, and methodologies in system administration and drive their adoption within the team as appropriate.
• Establish and maintain strong communication channels and processes to ensure seamless collaboration with the US-based IT team, despite time zone differences.
• Continuously monitor and optimize the performance, capacity, and availability of infrastructure components, ensuring that systems meet or exceed service level agreements (SLAs).
• Identify opportunities for automation and implement solutions to streamline system administration tasks, reduce manual effort, and improve overall efficiency.
• Communicate complex technical concepts and solutions effectively to both technical and non-technical stakeholders, ensuring clear understanding and alignment across the organization.
• Evaluate and propose solutions to enhance the organization's infrastructure, focusing on performance, security, and scalability.

The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with a Master's degree preferred. A minimum of 5 years of experience in system administration, with a focus on Windows Server environments, is required. The successful candidate will also hold MCSE or equivalent certification and demonstrate proficiency in managing on-premises/cloud Windows server deployments in Hyper-V, Azure, and AWS. Additionally, they will have experience working with hybrid Active Directory environments, scripting languages (e.g., PowerShell, Bash), and IT service management tools (e.g., ServiceNow, Jira Service Desk). Excellent verbal, written, and interpersonal skills, along with the ability to communicate at various levels within the organization and with external parties, are essential. Proven experience working with remote or distributed teams, particularly in a global context, is advantageous.