Operational Excellence Lead

18 hours ago


Jamnagar, Gujarat, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,10,00,000

About our analytics and software solutions, a digital transformation firm specializing in enterprise ITSM implementations and service management optimization.

We are seeking a Service Delivery Manager to set up and lead our complete service delivery system from the ground up.

This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Key Responsibilities
  • Design, Implement, and Manage End-to-End Service Delivery Frameworks
  • Establish and Standardize Processes, SLAs, and Best Practices for Smooth Service Operations
  • Monitor and Drive Service Quality, Ensuring Customer Satisfaction and Compliance
  • Act as the Primary Point of Contact for Clients on Service Delivery Matters
  • Collaborate with Internal Teams to Ensure Seamless Service Execution
  • Proactively Identify Risks, Issues, and Gaps in Delivery, and Implement Corrective Measures
  • Generate Regular Reports on Delivery Performance, Efficiency, and Improvement Areas
Required Skills & Qualifications
  • 5+ Years of Experience in Service Delivery, Implementation, or Related Roles
  • Strong Understanding of IT Service Management Principles and Delivery Frameworks
  • Hands-On Experience in Setting Up Systems and Processes from Scratch
  • Prior Experience with Freshservice or Similar ITSM Tools is Highly Desirable
  • Excellent Stakeholder Management and Client-Facing Skills
  • Strong Problem-Solving, Analytical, and Organizational Abilities


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