Customer Relationship Manager

2 days ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 24,00,000
Job Title: Customer Success Professional

Location:

Noida / Chennai

Employment Type:

Full-Time

Experience Level:

Mid-Level (Minimum 4 Years Experience required)

Shift timings:

9pm to 6am IST (US Pacific hours)

Reports to:

Head of Customer Success

Role Overview

As a Customer Success Professional, you'll be part of the customer success team to help create knowledge base, FAQs, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience.

Key Responsibilities

  • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
  • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
  • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
  • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
  • Monitor key customer health metrics and take action on churn risks or upsell opportunities.
  • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
  • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.

Requirements

  • Bachelor's degree in business, communications, marketing, or related field.
  • 4+ years of experience in a Customer Success role.

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