
Firewall Systems Specialist
12 hours ago
As a Firewall Engineer, you will be responsible for providing level 2 support via phone, email, and case portal, ensuring timely resolution within defined service level agreements (SLAs) and proper escalation of critical issues. This includes setup, upgrades, policy configuration, and troubleshooting of firewall devices.
Additionally, you will assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. You will also analyze traffic logs, system health alerts, and security events using diagnostic tools.
Furthermore, you will guide users on best practices for perimeter defence, intrusion prevention, and remote access. You will work with customers to resolve device performance, failover, and HA setup issues.
Required Skills and Qualifications:- Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
- Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
- Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc)
- Proficiency in IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis
- Exposure to Syslog, SNMP, and basic scripting for automation/log parsing
- Proficiency with CRM tools like Salesforce or Zendesk
- WatchGuard Certified System Professional (WCSP – Firebox) or any firewall certifications
- CompTIA Network+ / Security+
- Cisco CCNA Security Qualifications
- 7 to 9 years of relevant work experience in Network Security product
- BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university
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