Global Deployment Director

Key Leadership Role

This position is a vital part of our global operations, overseeing the deployment of solutions and services across India. The successful candidate will be responsible for leading teams to deliver projects efficiently and effectively.

The role involves managing two core functions: Project Onboarding and Deployment Services. As part of the Customer Services Management team, this role plays a critical part in driving transformation and optimizing performance.

To succeed in this position, you will need deep operational expertise, financial acumen, and leadership capabilities. You must have experience leading large international teams and be able to manage stakeholders globally.

Key Responsibilities:

• Cross-Functional Leadership
  • Lead dual functions: Project Onboarding and Deployment Services across India.
  • Provide strategic direction and operational oversight to both teams, ensuring alignment with global standards and business objectives.
• Project Onboarding & Program Management
  • Oversee onboarding of complex deals, ensuring timely, efficient, and budget-compliant delivery.
  • Lead a team of senior program/project managers, providing mentorship, guidance, and performance management.
  • Coordinate cross-functional resources (Installations, Professional Services, Network, Payments, Cash teams) to ensure seamless project execution.
  • Monitor project progress, risks, and issues; ensure compliance with PMO standards and reporting protocols.
  • Facilitate executive-level communication and stakeholder alignment.
• Deployment Services (DS)
  • Manage the full lifecycle of ATM installations, upgrades, and deployments across India.
  • Develop strategic plans for DS deployments, aligning with broader organizational goals.
  • Optimize resource allocation, scheduling, and productivity to meet project deadlines and quality standards.
  • Implement standardized processes for hardware/software configurations and deployment.
  • Ensure compliance with local regulations and internal governance policies.
• Financial Management
  • Own the P&L for the DS business in India, driving revenue growth and cost control.
  • Meet or exceed quarterly targets for Revenue and EBITDA.
  • Develop and implement budgeting, forecasting, and cost optimization strategies.
  • Provide timely financial reports and insights to support strategic decision-making.
  • Identify and mitigate financial risks impacting project profitability.
• Strategic Planning & Business Development
  • Align financial and operational goals with organizational strategy.
  • Identify market trends and opportunities to expand service offerings and drive growth.
  • Implement pricing strategies and value-added services to enhance profitability.
  • Develop long-term plans for sustainable business expansion.
• Risk Management
  • Proactively identify risks across onboarding and installation functions.
  • Develop and implement contingency plans to mitigate operational and financial risks.
  • Ensure business continuity and resilience in project delivery.
• Continuous Improvement
  • Conduct post-project reviews to capture lessons learned and best practices.
  • Drive continuous improvement initiatives across PMO and DS operations.
  • Foster a culture of innovation, ownership, and accountability.

Requirements

• 15+ years of experience in Business Operations or Project Management within SaaS, Software, or Fintech industries, ideally leading large international teams.
• Bachelor's degree in Engineering, Finance, or Business; advanced business management experience across Services, Operations, and complex Program Management.
• Proven leadership in customer service, field service, or related functions within similar industries.
• Demonstrated success in leading transformation initiatives and implementing global operating models (on-shore, off-shore, partnerships).
• Exceptional leadership, communication, and interpersonal skills with the ability to influence and inspire.
• Strong analytical and strategic thinking skills; ability to translate complex data into actionable insights.
• Proven ability to manage stakeholders globally, with strong negotiation and presentation skills.
• Possession for innovation, technology, and delivering outstanding customer experiences.
• Self-motivated, creative, and collaborative team player.
• Experience leading diverse teams through change and driving performance across global functions.
• Ability to craft and articulate strategic vision, enhancing brand visibility and market influence.
• Proficient in project management tools and methodologies (Agile, Waterfall).
• Ability to manage multiple priorities under pressure.
• In-depth understanding of Fintech industry trends, regulations, and best practices.
• Willingness to travel as required; role based in Mumbai office.

Why Work Here

• Industry-leading ATM expertise.
• Competitive compensation package and bonus structure.
• Free LinkedIn Trainings & Development Programs.
• Excellent Career Progression.
• Competitive refer a friend scheme.
• Confidential wellbeing and counselling support.
• Excellent Incentive Plans.
• Annual Leaves.
• Opportunities for professional growth and advancement.
• Diverse backgrounds to learn from and work with.
• An open-minded culture with innovative, Collaborative autonomous teams.
• Business Resource Groups to help you feel connected, valued and seen.
• A clear set of company values that guide everything we do: Accountability, Collaboration and Innovation.

EEO Statement

We are an equal-opportunity employer. It is our policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.