O2C Operations Director

2 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000
Job Opportunity

We are seeking an experienced Order to Cash Team Lead to oversee end-to-end order lifecycle processes and lead a team of specialists in a fast-paced environment.

Key Responsibilities:
  • Team Leadership & Management: Supervise a team of O2C specialists and ensure their goals align with business objectives.
  • Process Ownership: Oversee the entire O2C cycle, including order processing, invoicing, customer query resolution, and escalations.
  • Mentorship & Development: Provide coaching, feedback, and development plans to team members for performance growth.
  • Escalation Management: Resolve complex issues efficiently to maintain service quality and client satisfaction.
  • Stakeholder Collaboration: Coordinate with sales, finance, and logistics for seamless order fulfillment and issue resolution.
  • Process Improvement: Identify inefficiencies in workflows and implement strategies for continuous enhancements.
  • Quality Assurance: Monitor adherence to quality standards, accuracy, and compliance metrics.
  • System Proficiency: Guide team in effective use of ERP and CRM platforms.
  • Performance Monitoring: Track KPIs and ensure team meets accuracy, turnaround time, and customer satisfaction benchmarks.

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