TAG Implementation Specialist

4 weeks ago


Bengaluru, Karnataka, India People First Consultants Full time

Job Role: TAG Implementation Specialist - SPE

Job Description:

We are seeking a highly skilled TAG Implementation Specialist - SPE to join our team at People First Consultants. As a TAG Implementation Specialist - SPE, you will be responsible for implementing web-based products with customers, providing guidance and support, and training customers on how to use the products.

Key Responsibilities:

  1. Communicate with advertisers and internal sales and services teams via phone, email, chat, and video conferencing as needed.
  2. Perform and verify the implementation of web-based products with customers.
  3. Give guidance, support, and train customers on how to use the products.
  4. Employ strong, clear communication skills with customers and colleagues, displaying enthusiasm and a desire to succeed.
  5. Deliver high-quality service to customers, exceeding client expectations and quality scoring.

Eligibility Criteria:

  1. 4 years of experience in Customer Service for Large Customers, preferably in the tech domain.
  2. Excellent Spoken English at B2, C1, or C2 Level.
  3. Proven experience in Digital Marketing role managing Large clients.
  4. Understanding of different marketing objectives to consult accordingly.
  5. Experience in Google Ads (optimizing campaigns and improving ROI, etc.), Analytics, and Google Merchant Centre.
  6. Experience in using Google Tag Manager, site tagging, and attribution modeling.
  7. Knowledge of front-end technologies like HTML, CSS, and JavaScript.
  8. Knowledge of back-end technologies like Node JS and React.
  9. Understanding of APIs and functionalities.
  10. Knowledge of CRMs like Salesforce, Zoho, and HubSpot.
  11. Troubleshooting skills using debugging tools (e.g., web browser consoles).
  12. Analytical mindset and critical thinking.
  13. Prior experience in customer service and relationship management (Preferred).

Preferred Qualifications:

  1. Understanding of CMS platforms at the UI level (WordPress, Shopify, Wix, Joomla) or similar.
  2. Modest experience in maintaining websites with associated knowledge of HTML and JavaScript.
  3. Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process.
  4. Experience working in a B2B environment, especially handling AMER clients.


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