TAG Implementation Specialist
3 weeks ago
Job Role: TAG Implementation specialist SPE
Key Responsibilities:
1. Communicate with advertisers and internal sales and services teams via phone, email, chat, and video conferencing as needed
2. Perform and verify the implementation of web-based products with customers
3. Provide guidance, support, and training to customers on how to use the products
4. Employ strong, clear communication skills with customers and colleagues, showcasing enthusiasm and a desire to succeed
5. Deliver high-quality service to customers, exceeding client expectations and quality scoring measures
Eligibility Criteria:
1. 4 years of experience in Customer Service for Large Customers, preferably in the tech domain
2. Excellent Spoken English at B2, C1, or C2 Level
3. Proven experience in Digital Marketing roles managing Large clients
4. Understanding of different marketing objectives to consult accordingly
5. Experience in Google Ads (optimizing campaigns and improving ROI, etc.), Analytics, and Google Merchant Center
6. Experience in using Google Tag Manager, site tagging, and attribution modeling
7. Knowledge of frontend technologies such as HTML, CSS, JavaScript
8. Knowledge of backend technologies like Node JS, React
9. Understanding of APIs and functionalities
10. Knowledge of CRMs like Salesforce, Zoho, HubSpot
11. Troubleshooting skills using debugging tools (e.g., web browser consoles)
12. Analytical mindset and critical thinking
Preferred Qualifications:
1. Understanding of CMS platforms at the UI level (WordPress, Shopify, Wix, Joomla) or similar
2. Moderate experience in maintaining websites with associated knowledge of HTML, JavaScript
3. Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process
4. Experience working in a B2B environment, especially handling AMER clients
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