Process Trainer

1 week ago


Mumbai, Maharashtra, India Hunarstreet Technologies Full time
Job Summary

We are seeking a skilled Process Trainer to join our team at Hunarstreet Technologies. As a Process Trainer, you will be responsible for training and coaching our telesales employees to improve their performance and productivity.

Key Responsibilities

• Train new hires on product process, telesales telephone etiquette, and call center requirements

• Identify training needs for existing employees and conduct periodic training sessions to improve overall performance

• Develop and update Process and Sales training modules to ensure maximum training efficiency

• Focus on quality assurance and compliance requirements for select client campaigns

• Handle customer inquiries and stay in close contact with reality to understand actual issues encountered by employees

• Develop and conduct simulation tests and assessments to evaluate trainees and existing employees

• Keep track of and publish daily reports on trainees and publish weekly reports

• Participate in the hiring and selection of candidates for the production floor

• Conduct coaching sessions with trainees one-to-one and/or in groups to improve performance

Requirements

• Proven work experience as a Process or Sales Trainer in a Call Center for a minimum of 6 to 9 months

• Work experience training or coaching telesales employees in a US voice process setting is preferred

• Knowledge of MS Office suite with proficiency in MS Excel, Word, and PowerPoint

• Good interpersonal, customer service, verbal, and written communication skills

• Positive and patient approach to work with problems/issues

• Ability to multitask and remain calm under pressure

• Strong coaching and feedback skills with the ability to motivate trainees

• Ability to exhibit a polite, courteous, and professional approach at all times
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